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Write Better Emails: Tactics for Smarter Team Communication

4.6(100,883)·283K enrolled
All levels 1.5 hours English Completion Certificate

About this course

This is a deliberately short, tactics-only course: 18 specific email tactics (the '3 Ws' for assigning tasks, writing subject lines that get opened, keeping emails under five sentences, scannable formatting, 'if...then' statements, proper 'reply all' use, and more), each explained with the research or reasoning behind it and a real-world example, with no fluff or filler.

The honest take: at 1.5 hours and 100,883 reviews, this is intentionally the opposite of a comprehensive communication master class — it's built for busy managers who want specific, immediately-applicable email tactics rather than a broad communication theory course, and the instructor (a former Cisco director and Harvard research assistant on virtual teams) backs the tactics with actual research rather than generic advice.

What you'll learn

Assign tasks clearly in emails using the '3 Ws' method
Write subject lines that increase open and response rates
Keep emails to five sentences or less without losing clarity
Make long emails scannable using formatting and structure
Use 'if...then' statements to reduce back-and-forth emails
Use 'Reply All' and email threads properly to reduce team confusion

This course includes

1.5h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
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Instructor

HO
Hassan Osman
Udemy instructor
— learners— courses — instructor rating

Hassan Osman is a former SVP at NWN Carousel and Director at Cisco Systems, a Harvard research assistant on virtual team studies, and an Amazon bestselling author of multiple books on team communication and management.

Requirements

  • Any email client (Outlook, Gmail, Yahoo Mail, etc.) — no special tools needed

Who this course is for

  • Managers and employees who regularly email teams of 5+ people
  • Busy professionals who want specific tactics, not a broad communication theory course

About this provider

UD
Udemy
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Frequently asked questions

No — it's explicitly not for email marketing; it focuses on internal team communication and collaboration.
Just 1.5 hours across 23 lectures — designed to be short and immediately actionable for busy managers.
The instructor backs the tactics with research and his own experience as a former Cisco director and Harvard research assistant studying virtual teams.
Employees and managers who regularly email teams of 5 or more people, primarily in US-based organizations.
Very — it's billed as the #1 Udemy bestselling course on email communication in teams, with 100,883 reviews.
Paid
$54.99 one-time · 30-day money-back guarantee
View on Udemy