A LinkedIn Learning course (Marlene Chism) on navigating challenging conversations at work and in life — addressing performance issues, managing competing priorities, and building stronger relationships through better communication. Practical and reassuring, useful for anyone who avoids or struggles with difficult conversations.
Good for: Handling difficult conversations more confidently.
Less suitable if: You want conflict mediation training or long-form depth.
Marlene Chism explains how to navigate challenging conversations in workplace and personal contexts: addressing performance issues, managing competing priorities, and building stronger relationships through better communication. The course covers identifying underlying differences in work styles and power dynamics, a structured conversation model, and strategies for handling resistance.
What you'll learn
Identify underlying differences in work styles and power dynamics that fuel conflict
Apply a structured model to guide difficult conversations toward resolution
Address performance issues and competing priorities directly and constructively
Handle resistance and defensiveness during hard conversations
Determine concrete next steps after a difficult conversation
This course includes
1.1h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
What it costs
Access comes with a LinkedIn Learning subscription ($29.99/month or $19.99/month billed annually, usually a one-month free trial; free via many public libraries).
Comparison · LBS
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