EDDartmouth College (Tuck School of Business) · on edX
Omnichannel Strategy and Management
Intermediate 20 hours English University CertificateFREE
Our recommendation
An edX course from Dartmouth's Tuck School of Business on how retailers integrate online and offline channels — stores, e-commerce, mobile and more — into a coherent customer experience and operating model. Strategic and well-structured, ideal for retail and commerce professionals rethinking how their channels work together.
Skills you'll gain
OmnichannelRetail strategyE-commerceCustomer experienceOperationsChannel integration
Is this course right for you?
A good fit if you…
You work in retail or commerce
You want the strategic view
You are integrating channels
Consider something else if you…
You are not in retail/commerce
You want hands-on tactics
You want a technical course
About this course
Omnichannel Strategy and Management, from Dartmouth's Tuck School of Business, covers how retailers integrate online and offline channels — stores, e-commerce, mobile, and more — into a coherent customer experience and operating model, rather than treating each channel as a separate silo.
What you'll learn
Understand omnichannel retail strategy principles
Integrate online and offline customer touchpoints
Evaluate omnichannel operating models
Apply omnichannel concepts to real retail case studies
Identify channel-integration opportunities and pitfalls
Build a strategic view of retail beyond single-channel thinking
This course includes
20h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
What it costs
You can audit the course free on edX. A verified certificate is a paid option, with financial assistance available.
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Prices & availability can change — confirm on the provider's site. We're not affiliated with any single provider.
Is the certificate recognised?
A verified Dartmouth (Tuck) certificate on edX is a credible learning record, though it is a course certificate rather than a formal qualification or degree.
Instructor
I
Instructor
edX instructor
Taught by faculty at Dartmouth's Tuck School of Business, a TuckX/DartmouthX program on edX.
About this provider
ED
edX
Non-profit online learning platform founded by Harvard and MIT. 45M+ learners worldwide.
Frequently asked questions
Integrating online and offline channels — stores, e-commerce, mobile — into one coherent customer experience and operating model.
Yes — you can audit it free on edX; the verified certificate is a paid option.
Retail and commerce professionals rethinking how their channels work together.
No — it is a strategic and management-focused course.
A few weeks part-time.