COWharton School · on Coursera
Business Operations
Beginner 27 hours English Course Certificate Certificate
Editor's Pick
Wharton's operations management course is the highest-quality business school content available on Coursera — Terwiesch and Ulrich are excellent teachers.
About this course
This Wharton School course covers operations management from first principles: analyzing process capacity and bottlenecks, applying Little's Law and queuing models to service operations, implementing quality management and Six Sigma concepts, and optimizing supply chain trade-offs between cost, quality, and speed.
The course is quantitatively rigorous by MOOC standards — students apply formulas and models to real operational scenarios across manufacturing, healthcare, retail, and service industries.
What you'll learn
Analyze process flow and identify bottlenecks using capacity analysis
Apply Little's Law and queuing models to service operations
Implement quality management frameworks including Six Sigma and SPC
Optimize inventory levels using newsvendor and EOQ models
Make supply chain trade-off decisions between cost, speed, and quality
This course includes
27h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
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Instructor
CT
Christian Terwiesch
Coursera instructor
380K+ learners6 courses4.8 instructor rating
Taught by Christian Terwiesch and Karl Ulrich from Wharton School at the University of Pennsylvania, two of the most respected operations management academics.
Requirements
- Basic quantitative skills — algebra and some statistics comfort
Who this course is for
- Business professionals who work in or interact with operations functions
- MBA candidates who want rigorous operations management preparation
- Consultants who analyze operational efficiency for clients
About this provider
CO
Coursera
University-backed online learning platform. 142M learners, 7,000+ courses from 325+ institutions.
Frequently asked questions
Similar conceptual content, though the in-class version has more depth. This is the most rigorous operations management course available on Coursera.
Yes — it's part of Wharton's Business Foundations Specialization on Coursera, which covers accounting, marketing, and HR alongside operations.