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Marketing Analytics: Predicting Customer Churn in Python

4.8(167)
Intermediate 4 hours English Completion Certificate

About this course

Marketing Analytics: Predicting Customer Churn in Python walks through the full churn-modeling workflow on the real Telco Churn Dataset: exploratory analysis and visualization, preprocessing (encoding, scaling, feature engineering), building scikit-learn classification models, evaluating them with accuracy, precision, recall, ROC-AUC and F1, and finally tuning hyperparameters to understand what actually drives churn.

The honest take: this is squarely about telecom/subscription-style churn — the dataset and examples are industry-specific, but the underlying classification workflow transfers directly to SaaS, cable, or any subscription business. No machine learning background is required, but comfort with pandas is assumed.

What you'll learn

Explore and visualize churn data with pandas and Seaborn
Preprocess data: encoding, scaling, feature engineering
Build classification models with scikit-learn
Evaluate models with accuracy, precision, recall, ROC-AUC, and F1
Tune hyperparameters and interpret feature importances
Communicate churn drivers as actionable insights to stakeholders

This course includes

4h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
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Instructor

I
Instructor
DataCamp instructor
learners courses instructor rating

Taught by DataCamp's marketing analytics curriculum team.

Requirements

  • Data Manipulation with pandas

Who this course is for

  • Marketing and data analysts in subscription businesses
  • Anyone with pandas basics wanting applied ML

About this provider

DA
DataCamp
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Frequently asked questions

The Telco Churn Dataset — explored with pandas and Seaborn before building scikit-learn models.
No prior ML experience is needed; the course builds scikit-learn models from the ground up. Basic pandas familiarity is required.
Requires a DataCamp subscription, from $25/mo, with a free trial available.
About 4 hours across four chapters.
Yes — the final chapter on model tuning covers interpreting feature importances to communicate churn drivers back to the business.
Paid
DataCamp subscription · from $25/mo (free trial)
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