LLLinkedIn Learning
Customer Success Manager Fundamentals
Beginner 4 hours English Completion Certificate Certificate
About this course
This LinkedIn Learning course covers customer success from the first onboarding call through renewal and expansion: designing onboarding experiences that drive time-to-value, building health score frameworks to identify at-risk accounts, conducting effective Quarterly Business Reviews, and developing expansion strategies that grow account revenue.
The curriculum is focused on SaaS and subscription businesses where retention directly drives revenue — the context where customer success as a function originated and where it has the highest impact.
What you'll learn
Design onboarding programs that accelerate customer time-to-value
Build customer health scores using engagement and outcome data
Identify and intervene on at-risk accounts before churn
Conduct Quarterly Business Reviews that demonstrate value and secure renewals
Develop expansion strategies that grow revenue within existing accounts
This course includes
4h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
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Prices & availability can change — confirm on the provider's site. We're not affiliated with any single provider.
Instructor
G
Gainsight
LinkedIn Learning instructor
60K+ learners5 courses4.5 instructor rating
Taught by customer success practitioners on LinkedIn Learning with experience building CS programs at SaaS companies of various scales.
Requirements
- Basic business communication skills; SaaS product experience helpful
Who this course is for
- Customer success managers who are new to the role or function
- Account managers transitioning into customer success at SaaS companies
- Founders who want to understand how to build a customer success program
About this provider
LL
LinkedIn Learning
Professional skills platform integrated with LinkedIn. 21,000+ expert-led courses.
Frequently asked questions
Customer success proactively drives adoption and outcomes; account management reactively manages the relationship. In SaaS, CS owns retention metrics.
SuccessHACKER and Gainsight offer CSM certifications. LinkedIn Learning's course provides solid foundational preparation.