A LinkedIn Learning course covering customer success from onboarding through renewal and expansion — designing onboarding that drives time-to-value, building health-score frameworks, and managing renewals. Practical and role-specific, a strong grounding for people entering or growing in customer-success roles.
Good for: A grounding in the customer-success manager role.
Less suitable if: You want sales or support rather than customer success.
This LinkedIn Learning course covers customer success from the first onboarding call through renewal and expansion: designing onboarding experiences that drive time-to-value, building health score frameworks to identify at-risk accounts, conducting effective Quarterly Business Reviews, and developing expansion strategies that grow account revenue.
What you'll learn
Design onboarding programs that accelerate customer time-to-value
Build customer health scores using engagement and outcome data
Identify and intervene on at-risk accounts before churn
Conduct Quarterly Business Reviews that demonstrate value and secure renewals
Develop expansion strategies that grow revenue within existing accounts
This course includes
4h
On-demand video
Yes
Certificate
Yes
Mobile access
English
Language
What it costs
Access comes with a LinkedIn Learning subscription ($29.99/month or $19.99/month billed annually, usually a one-month free trial; free via many public libraries).
Comparison · LBS
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