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Google IT Support Professional Certificate
Beginner English Professional CertificateFREE
Our recommendation
Google's entry-level IT support certificate, a structured route into help-desk and IT support roles with no experience needed. Across five courses it covers hardware, networking, operating systems, security and troubleshooting. Broad and job-focused, and one of the more directly employable entry certificates.
Good for: Beginners aiming for an entry-level IT support or help-desk role.
Less suitable if: You already work in IT, or you want software development rather than support.
Skills you'll gain
IT supportNetworkingOperating systemsSystem administrationTroubleshootingSecurity basics
Is this course right for you?
A good fit if you…
You want an entry IT job
You have no experience
You prefer a guided path
Consider something else if you…
You already work in IT
You want programming instead
You want advanced networking
Requirements: None.
Realistic time: About 120 hours; three to six months part-time.
About this course
The Google IT Support Professional Certificate is the canonical launchpad into entry-level IT, with millions of learners enrolled. Across six courses, Google's own IT professionals teach the practical foundations of the field: troubleshooting and customer support, networking (TCP/IP, DNS, DHCP), operating systems (Windows and Linux), system administration, and IT security.
What you'll learn
Troubleshoot and provide end-user IT support
Understand networking: TCP/IP, DNS, DHCP
Administer Windows and Linux operating systems
Perform core system administration tasks
Apply IT security fundamentals
Prepare for entry-level IT roles and CompTIA A+
This course includes
Yes
Certificate
Yes
Mobile access
English
Language
What it costs
Free to audit on Coursera; the certificate needs a subscription, around $49 a month, with financial aid available.
Comparison · LBS
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The certificate is issued through Coursera with Google, with a 150-plus employer network. It is one of the more directly employable entry-level certificates, though hands-on practice still helps.
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Instructor
GC
Google Career Certificates
Coursera instructor
Created by Google Career Certificates and taught by Google's own IT support specialists. It's the program that effectively defined the modern entry-level IT certificate and remains one of the most-enrolled credentials anywhere.
Yes as a direct route into entry-level IT support. It is one of the more employable beginner certificates, though a portfolio of hands-on practice still helps.
It is a recognised first step for help-desk and support roles, and Google connects graduates with employers. Practical practice and a good interview matter too.
You can audit it free on Coursera; the certificate needs a subscription, with financial aid available.
About 120 hours — three to six months part-time.
It overlaps with A+ content but is not the same certification. Some people follow it with A+ to strengthen their profile.