COGoogle · on Coursera
Google IT Support Professional Certificate
Beginner English Professional CertificateFREE
Editor's Pick
The default first step into IT for good reason — comprehensive, beginner-proof, CompTIA A+-aligned, and backed by an employer network. Just remember it gets you interview-ready, not auto-hired.
What you'll learn
Troubleshoot and provide end-user IT support
Understand networking: TCP/IP, DNS, DHCP
Administer Windows and Linux operating systems
Perform core system administration tasks
Apply IT security fundamentals
Prepare for entry-level IT roles and CompTIA A+
This course includes
Yes
Certificate
Yes
Mobile access
English
Language
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Instructor
GC
Google Career Certificates
Coursera instructor
— learners— courses — instructor rating
Created by Google Career Certificates and taught by Google's own IT support specialists. It's the program that effectively defined the modern entry-level IT certificate and remains one of the most-enrolled credentials anywhere.
Requirements
- No prior experience required
Who this course is for
- Career changers entering IT
- Beginners with no tech background
- Anyone targeting entry-level IT support roles
About this provider
CO
Coursera
University-backed online learning platform. 142M learners, 7,000+ courses from 325+ institutions.
4.6 trust score
Frequently asked questions
For the right person, yes — it's one of the most respected entry points to an IT career. The key is treating completion as the start of your job search, not the finish: you'll still need to practise and interview well.
It makes you interview-ready for entry-level IT support and gives you employer connections, but it doesn't guarantee a job. Networking skills (TCP/IP, DNS) and Windows/Linux admin appear in most postings — and the technical interview is the common hurdle.
About three to six months at a few hours a week, across six courses. You can audit free; the certificate runs on a Coursera subscription (around $49/month).
None — it's built for complete beginners with no IT background.
Yes — the curriculum aligns with the CompTIA A+ exams, so it doubles as preparation toward that widely-requested credential.